We Are Unable to Process Your Request at This Time. Please Try Again Later.

If you see an error that says

We Are Unable to Process Your Request At This Time. Please Try Again After.

It typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Verify your email and password

Make certain that you entered the correct email and password before you try to sign in once again. If you lot're using your remote control to sign in, you can to navigate back to the e-mail accost entry screen to verify or update this information. If you withal can't sign in, keep troubleshooting below.

Reset your countersign

Reset your password by sending yourself a countersign reset email. If yous previously added a verified phone number to your account, you can also reset your password by text bulletin (SMS) by clicking on forgot password and selecting text bulletin (SMS).

If you still can't sign in later resetting your password, continue troubleshooting below.

Reset Netflix

1. From the Netflix Dwelling screen, open the menu on the left.

2. Select Become Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you lot tin't discover Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Upwards. So, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge information technology.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at to the lowest degree 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Attempt Netflix again.

Restart your home network

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it'southward a separate device) from power for thirty seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is dissever from your modem, plug it in and await until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

Ameliorate your Wi-Fi indicate

If you're connecting over Wi-Fi and the above steps didn't aid, follow these suggestions:

• Motion your router to better signal strength. Reception is all-time if the router is in a cardinal location.

• Move wireless devices such equally cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk has better reception than 1 that'south backside or under furniture.

Restore your default connexion settings

• If you employ custom settings on your device, restore your cyberspace provider'south default settings and try Netflix once more.

• If yous connect with a Virtual Individual Network (VPN) or proxy service, turn information technology off and connect directly with your home internet.

• If you apply a custom DNS setting on your device, reset it to acquire DNS automatically.

If you lot need assistance changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps but still take a problem, contact your internet service provider. They can assist you find out whether your router is ready correctly.

Set-elevation Box

Verify your email and password

Make sure that you entered the right email and password before you try to sign in over again. If you're using your remote control to sign in, you tin can to navigate back to the email accost entry screen to verify or update this information. If you yet tin't sign in, proceed troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If y'all previously added a verified telephone number to your account, you lot tin as well reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If y'all still can't sign in later resetting your password, continue troubleshooting below.

Restart your device

1. Turn off your device. If your device has a power cablevision, unplug it.

   Annotation:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Turn on your device and try Netflix once again.

Reset Netflix

1. From the Netflix Dwelling house screen, open up the menu on the left.

2. Select Become Aid or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you lot tin't find Sign out, press these buttons in guild on your remote: Up, Up, Down, Down, Left, Right, Left, Correct, Upwards, Up, Up, Upward. And then, select Sign out, Reset, or Deactivate.

Restart your home network

For this step, make sure to leave your set-top box and all of your habitation network equipment unplugged as a grouping for xxx seconds before plugging each device back in one by one.

1. Turn off or unplug your fix-top box.
   

2. Unplug your modem (and your wireless router, if it's a carve up device) from power for 30 seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your ready-top box dorsum on and try Netflix again.
   

Meliorate your Wi-Fi indicate

If you're connecting over Wi-Fi and the above steps didn't aid, follow these suggestions:

• Movement your router to improve signal strength. Reception is best if the router is in a key location.

• Motility wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connection settings

• If yous use custom settings on your device, restore your internet provider'south default settings and try Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your abode internet.

• If you lot use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you lot need help changing the connection settings, contact the device manufacturer.

What to do adjacent

If you've done these steps but even so take a problem, contact your internet service provider. They tin can aid yous find out whether your router is prepare correctly.

Smart TV

Verify your email and countersign

Brand sure that you entered the right electronic mail and password before you endeavour to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you nonetheless tin't sign in, continue troubleshooting below.

Reset your countersign

Reset your countersign by sending yourself a password reset email. If you lot previously added a verified telephone number to your account, you tin also reset your password by text bulletin (SMS) by clicking on forgot countersign and selecting text bulletin (SMS).

If y'all all the same can't sign in later resetting your countersign, go along troubleshooting below.

Reset Netflix

1. From the Netflix Home screen, open up the card on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Notation:

If you can't find Sign out, press these buttons in club on your remote: Upwardly, Upwardly, Downward, Down, Left, Right, Left, Right, Up, Up, Up, Upwardly. And then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from ability for at least 1 minute.

2. While the device is unplugged, press the power button on the device to belch it.

   • If you lot can't access the power button or your device doesn't have one, get out your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Effort Netflix once more.

Restart your habitation network

1. Turn off or unplug your smart Television.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and look until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and attempt Netflix once more.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Motion your router to improve signal force. Reception is all-time if the router is in a primal location.

• Move wireless devices such equally cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk has amend reception than one that's behind or under piece of furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider'due south default settings and try Netflix once again.

• If you lot connect with a Virtual Private Network (VPN) or proxy service, turn information technology off and connect directly with your dwelling internet.

• If you use a custom DNS setting on your device, reset it to learn DNS automatically.

If you need help irresolute the connection settings, contact the device manufacturer.

What to do side by side

If you've washed these steps but notwithstanding have a problem, contact your internet service provider. They tin assistance you notice out whether your router is fix correctly.

Streaming Media Player

Verify your email and countersign

Make sure that you entered the correct e-mail and countersign before you effort to sign in again. If you're using your remote control to sign in, you can to navigate back to the e-mail accost entry screen to verify or update this information. If yous still can't sign in, continue troubleshooting beneath.

Reset your password

Reset your countersign by sending yourself a password reset email. If you lot previously added a verified phone number to your account, you can too reset your password by text message (SMS) past clicking on forgot password and selecting text message (SMS).

If you even so can't sign in subsequently resetting your password, continue troubleshooting beneath.

Reset Netflix

1. From the Netflix Dwelling house screen, open up the card on the left.

2. Select Go Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't find Sign out, printing these buttons in guild on your remote: Up, Upward, Down, Down, Left, Right, Left, Right, Up, Upward, Upward, Up. So, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge information technology.

   • If you can't access the power push button or your device doesn't take 1, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Plow your device on.

5. Try Netflix over again.

Restart your home network

1. Turn off or unplug your streaming media role player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and endeavor Netflix again.
   

Meliorate your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Movement your router to improve signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk-bound has better reception than one that's behind or nether piece of furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you lot connect with a Virtual Individual Network (VPN) or proxy service, plow it off and connect directly with your home net.

• If you use a custom DNS setting on your device, reset it to larn DNS automatically.

If you need help irresolute the connexion settings, contact the device manufacturer.

What to do next

If y'all've washed these steps but still have a problem, contact your internet access provider. They can help you find out whether your router is set up correctly.

All other devices

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Source: https://help.netflix.com/en/node/41909

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